Royal Paws does permit refunds but only in extremely limited and extreme circumstances. We do not provide refunds for buyer’s remorse or any of those circumstances. Refunds can only be granted by executives and refund requests must be submitted in writing to our e-mail address using the contact form or send an e-mail directly.
Some examples of refunds we’d give:
- Dog injury / lost
- Customers attempt to cancel the booking at least 72 hours (last minute bookings are ineligible for refunds prior to booking starting.) Refunds will not be given for cancellations after this time. So this means that any cancellation requests should come at least 3 days prior.
- There will not be refunds provided for dogs surrendered to authorities, shelters, or other after a service has been paid for. We do not support abandoning dogs. We will make every effort to assist to rehome them and continue their care.
We are happy to engage with customers who have questions about refunds.