Beginning 1 April 2025 the following fees are being instituted at Royal Paws
– Change fees
All changes will incur a $9 fee if in the 24 hours prior to the booking. All changes made at least 48 hours prior will incur a discounted change fee @ 5 and at least 72 hours prior the fee is further discounted to $2.99 if at least 96 hours prior the fee is $0.
– Cancellation
Cancellations initiated by the customer will incur a $6.50 cancellation fee.
*Cancellations due to factors outside of the control of Royal Paws for example a missing harness or leash are non-refundable.
Reservations
– Bookings made by a Royal Paws adviser will incur a $2.99 convenience fee. To avoid simply use our self-service option.
– Schedule Changes
To receive credit transfers to a new week this is entirely at the discretion of your assigned adviser / caregiver. Approved changes will reflect on account.
Fees during boarding or sitting services
Royal Paws invoices for all items purchased on behalf of a pet. Invoices will be sent out 2 days prior to services ending and must be paid by the following third day.